Frequently Asked Questions

Welcome to the ZizisCreation FAQ. Find quick answers below. For detailed policy information visit our Refund & Return Policy, Shipping Policy, or Contact Page.

Orders

Q: How do I place an order?
Browse our collections, select your product and options, and complete checkout. For personalized items, enter your customization details in the notes or personalization field at checkout.

Q: Can I change or cancel my order after placing it?
We begin preparing orders quickly after checkout. Cancellations and changes are only possible if your order has not entered preparation, printing, personalization, or fulfillment. Contact us immediately at info@ziziscreation.com with your order number if you need to make a change.

Q: I made a mistake in my personalization details. What do I do?
Contact us as soon as possible at info@ziziscreation.com with your order number. We cannot guarantee changes once production has started. Please review all details carefully before placing your order.

Q: Do you accept custom orders?
Yes. For custom design requests, email us at info@ziziscreation.com before placing your order so we can confirm availability and details.

Shipping

Q: How long does shipping take?
Shipping time depends on the product type and your location. Many items are made, printed, or prepared after checkout, so please allow processing time in addition to shipping time. See our Shipping Policy for full details.

Q: Do all items in my order ship together?
Not always. If your order includes different product types, items may arrive in separate packages. See our Shipping Policy for more information on multiple shipments.

Q: My tracking shows delivered but I cannot find my package. What should I do?
Check with your household members, neighbors, building office, and local post office first. If you still cannot locate your package, contact us at info@ziziscreation.com with your order number.

Q: I entered the wrong shipping address. What do I do?
Contact us immediately at info@ziziscreation.com. We cannot guarantee address changes once an order has entered fulfillment or shipping. Please review your address carefully before completing checkout.

Personalized and Custom Items

Q: What counts as a personalized or custom item?
Any item that includes a name, custom wording, color selection, design choice, or other customer-requested detail is considered personalized or custom.

Q: Can I return a personalized item?
Personalized and custom items are generally final sale unless there is a defect, damage, or error on our part. See our Refund & Return Policy for full details.

Q: How do I know my personalization will look correct?
Please review all spelling, capitalization, punctuation, and details carefully at checkout. We produce personalized items exactly as entered. Errors submitted by the customer are the customer's responsibility.

Reading Journals and Bookish Products

Q: What reading journals do you carry?
We carry a variety of reading journals, reading trackers, and bookish accessories for mood readers, book clubs, TBR lists, book reviews, and more.

Q: Do you offer wholesale for bookish products?
Yes. Apply for wholesale access through our Wholesale Application. Approved partners receive pricing and details by email.

Q: Do you offer book club bulk orders?
Yes. Contact us at info@ziziscreation.com to discuss book club bulk pricing and custom options.

Digital Downloads and Printables

Q: How do I receive my digital download?
Digital products are delivered electronically after purchase through download access, email, or the delivery method listed on the product page. Check your spam or junk folder if you do not see it.

Q: Can I get a refund on a digital product?
Digital downloads are final sale once accessed, downloaded, or delivered. If you experience a file issue, please contact us within 7 days at info@ziziscreation.com and we will resolve it. See our Refund & Return Policy for details.

Q: Can I use digital files for my small business?
Use rights vary by product. Check the individual listing for commercial license information. Personal use files may not be resold or redistributed.

Wholesale

Q: Do you offer wholesale?
Yes. Apply through our Wholesale Application. Approved partners receive wholesale pricing and an access code by email.

Q: Are wholesale orders refundable?
Wholesale orders are generally final sale unless there is a defect, damage, or fulfillment error. See our Refund & Return Policy for full details.

Returns and Order Issues

Q: What is your return policy?
Please see our full Refund & Return Policy for all return, refund, replacement, and order issue information.

Q: My order arrived damaged. What do I do?
Contact us within 7 days of delivery at info@ziziscreation.com with your order number, a description of the issue, and clear photos. We will work quickly to make it right.

Q: I received the wrong item. What do I do?
Contact us within 7 days of delivery at info@ziziscreation.com with your order number and a photo of what you received. We will resolve it promptly.

Contact and Support

Q: How do I contact ZizisCreation?
Email us at info@ziziscreation.com. Please include your order number and a description of your question so we can help you faster. Visit our Contact Page to send a message directly.

Q: How fast do you respond?
We respond to all messages and aim to reply as quickly as possible. We are a small business and we read every message.