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Zizis Digital Studio

Frequently Asked Question

What do you sell?

We create personalized birthday party favors for all themes, plus planners, checklists, templates, workbooks, and e-books. Many products are available as digital downloads, and select products may also be printed and shipped.

Do you personalize items?

Yes. Most party favors are personalized. You may be able to change names, dates, wording, colors, and sometimes locations depending on the product.

Can I request a theme that isn’t listed?

Yes. We accept custom theme requests based on availability and scope. Send your idea through our contact form or email.

Do you offer printed options?

For select products, yes. Printed versions may be fulfilled through a professional partner or publishing platform.

How do I receive my digital files?

Digital files are delivered via download link or email, depending on the product.

What file types will I receive?

Most items are delivered as high-quality PDF and/or PNG/JPG files. Each listing specifies what is included.

I’m having trouble printing. Can you help?

Yes. We provide guidance for sizing, print settings, and paper types. Many issues come from printer settings or using the wrong paper size (US Letter vs A4).

Do you offer refunds or exchanges?

No. All digital products are non-refundable and non-returnable, including personalized items.

Can I resell or share the files?

No. Files are for personal use only. Sharing, reselling, or uploading files is prohibited.

What if I made a typo in my personalization details?

If you catch it quickly, contact us immediately. If work has not started, we can usually correct it. If files are completed or delivered, additional fees may apply.