Refund policy

Refund & Return Policy

Overview

Thank you for shopping with ZizisCreation. Because many of our items are personalized, custom-made, handmade, made-to-order, printed after purchase, or prepared specifically for each order, returns and exchanges are limited.

We want you to love your order. If something arrives damaged, defective, incorrect, or missing, please contact us within 7 days of delivery so we can help make it right.

Please email us at info@ziziscreation.com with your order number, a clear description of the issue, and photos when applicable.

Custom, Personalized, Made-to-Order, and Handmade Items

Many ZizisCreation items are created, customized, printed, assembled, or prepared after checkout. This may include reading journals, bookish gifts, totes, drinkware, apparel, reader accessories, custom items, personalized items, and handmade or in-house finished products.

Because these items are made specifically for your order, they are generally final sale unless there is a mistake, defect, damage, wrong item, or missing item issue.

Please review all personalization details, spelling, sizing, color choices, design selections, and shipping information carefully before placing your order.

Digital Downloads and Printables

Digital products, printables, reading trackers, and instant-download files are not refundable once they have been accessed, downloaded, delivered, or emailed.

If there is a file issue that prevents you from using the product, please contact us at info@ziziscreation.com so we can help resolve it.

DTF and UV DTF Transfers

DTF transfers and UV DTF transfers are specialty products used for applying designs to shirts, totes, journals, cups, glass cans, tumblers, notebooks, and other approved surfaces.

DTF and UV DTF transfers are final sale unless they arrive damaged, defective, incorrect, or missing.

We are not responsible for application errors, including but not limited to wrong temperature, wrong pressure, wrong peeling method, wrong surface, incorrect placement, peeling caused by application mistakes, or failure to follow instructions.

If your transfer arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order when it arrives.

If your item is damaged, defective, incorrect, or missing, email us at info@ziziscreation.com within 7 days of delivery.

Please include:

- Your order number
- A clear description of the issue
- Photos of the item, packaging, label, or damage when applicable

After reviewing the issue, we may offer a replacement, refund, store credit, or another solution depending on the situation.

Cancellations

Cancellations are only possible if your order has not entered preparation, personalization, printing, fulfillment, or shipping.

Once an order is being prepared, customized, printed, fulfilled, or shipped, it usually cannot be canceled.

Approved Returns

If a return is approved, the item must be unused, unworn, unwashed, and in its original condition when applicable.

Do not send items back without contacting us first. Returns sent without approval may not be accepted.

Refunds, Replacements, and Store Credit

If your request is approved, we may offer a refund, replacement, or store credit depending on the issue.

Refunds are usually issued back to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

Shipping fees are generally non-refundable unless the issue was caused by ZizisCreation or a fulfillment error.

Return Shipping

Customers are responsible for return shipping costs unless the issue was caused by ZizisCreation or a fulfillment error.

If we made a mistake or your item arrived damaged, defective, incorrect, or missing, we will review the issue and provide the next steps.

Final Sale Items

The following items are generally final sale unless they arrive damaged, defective, incorrect, or missing:

- Personalized items
- Custom items
- Made-to-order items
- Handmade or in-house finished items
- Printed-after-purchase items
- Digital downloads and printables
- DTF transfers
- UV DTF transfers
- Wholesale orders

Color, Sizing, and Handmade Variation Notice

Colors may vary slightly due to screen settings, monitor display, lighting, photography, and production methods.

Small variations may occur with handmade, made-to-order, printed, or in-house finished items. These small differences are part of the nature of custom and handmade-style products.

Sizing, color choice, personalization details, and shipping address are the customer’s responsibility to review before checkout.

ZizisCreation reserves the right to deny refunds or replacements for issues caused by customer error, incorrect information, misuse, improper application, or normal wear and tear.

Wholesale Orders

Wholesale orders are generally final sale unless there is a mistake, defect, damage, wrong item, or missing item issue.

Wholesale customers should inspect their order upon delivery and contact us within 7 days if there is a problem.

Please contact us at info@ziziscreation.com within 7 days of delivery with your order number and photos of any damaged or incorrect items.

How to Contact Us

For refund, return, replacement, or order issue questions, contact us at:

info@ziziscreation.com

Please include your order number and a clear description of the issue so we can assist you faster.