Shipping policy

Thank you for shopping with ZizisCreation.

Because our shop includes a mix of handmade items, personalized products, made-to-order items, printed-after-purchase products, digital downloads, DTF transfers, UV DTF transfers, and items prepared in-house, shipping and processing times may vary by product.

Processing Times

Processing time is the time needed to prepare your order before it ships.

Many ZizisCreation items are made, printed, personalized, packed, or prepared after checkout. Processing times may vary depending on the product type, order size, personalization details, and current order volume.

Estimated processing times may be listed on individual product pages when applicable.

Shipping Times

Shipping time is the time it takes for the carrier to deliver your order after it has shipped.

Shipping times may vary based on the shipping carrier, destination, product type, fulfillment location, holidays, weather, and carrier delays.

Some items in the same order may ship separately, especially if they are made, printed, personalized, or fulfilled differently.

Multiple Shipments

If your order includes different product types, your items may arrive in separate packages and at different times.

For example, a reading journal, tote, handmade item, DTF transfer, UV DTF transfer, or drinkware item may not always ship from the same location or on the same day.

Shipping Rates

Shipping rates are calculated based on the products ordered, package weight, destination, shipping method, and carrier rates.

Shipping costs are shown at checkout before payment is completed.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order.

ZizisCreation is not responsible for packages shipped to an incorrect address entered by the customer. If you notice an address mistake, please contact us as soon as possible at info@ziziscreation.com.

We cannot guarantee address changes once an order has entered preparation, fulfillment, or shipping.

Lost, Delayed, or Stolen Packages

Once a package has been shipped and accepted by the carrier, delivery timing is controlled by the carrier.

ZizisCreation is not responsible for carrier delays, lost packages marked as delivered, stolen packages, or delivery issues caused by an incorrect shipping address.

If your tracking shows delivered but you cannot locate your package, please check with your household, neighbors, building office, local post office, or shipping carrier first.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 days of delivery at info@ziziscreation.com.

Please include your order number, a clear description of the issue, and photos of the item and packaging when applicable.

Digital Products

Digital downloads and printables do not require shipping. These items are delivered electronically through download access, email, or the delivery method listed on the product page.

For shipping questions, contact us at:

info@ziziscreation.com

Please include your order number so we can assist you faster.